PetLab Co
PetLab Co Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PetLab Co has a 2.5 star rating from 162 reviews and about 35% would recommend; overall sentiment is mostly dissatisfied with frequent reports of unresolved issues.
Key Takeaways for Future Customers
- Check PetLab Co reviews and confirm subscription terms before ordering.
- Expect delays or difficulty reaching customer service for billing or account changes.
Negative Feedback / Risk Areas
- Recurring complaints about unauthorized charges, hard-to-cancel subscriptions and refund problems.
- Many customers report poor phone support, long hold times, and missing or duplicate shipments.
Positive Feedback
Some users praise the product quality and occasional helpful agents who issue refunds or resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PetLab Co has a 2.5 star rating from 162 reviews and about 35% would recommend; overall sentiment is mostly dissatisfied with frequent reports of unresolved issues.
Key Takeaways for Future Customers
- Check PetLab Co reviews and confirm subscription terms before ordering.
- Expect delays or difficulty reaching customer service for billing or account changes.
Negative Feedback / Risk Areas
- Recurring complaints about unauthorized charges, hard-to-cancel subscriptions and refund problems.
- Many customers report poor phone support, long hold times, and missing or duplicate shipments.
Positive Feedback
Some users praise the product quality and occasional helpful agents who issue refunds or resolve issues.
Media from reviews
Middleburg, Florida
Ordered for wrong size dog
When ordering pet lab for my dog, I ordered the wrong size for my dog. Can this be corrected before shipping? I just ordered; I need it for a medium-sized dog.
- Before proceeding placed you should ask if everything is correct
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing product
- - The chat is not helpful.
- - The live operator only communicates by email.
- - The case is closed and no one answers my call.
- - I am missing my delivery.
The chat is not helpful. The live operator only communicates via email, which is impossible.
Then the case is closed on your end. Now there is no one available to answer my call.
I followed every step to be completely dismissed.
I am missing my delivery. It is your responsibility to find out where it is.
- Great product
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Great product. It would appear this company can’t handle it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bossier City, Louisiana
Unauthorized charge
- - Charged for a second month without consent; not on a subscription.
- - I did not order or receive the product; wait time to call was about 49 minutes.
Pet lab company charged me a second month without asking me to be charged, and I am not on a subscription. I still have not received the product for which they've charged me, even though I didn't order it and don't want it. I called them to complain, and my call waiting time would be approximately 49 minutes.
Preferred solution: Full refund
Montgomery, Texas
Haven’t received my order
Have not received my order placed on 1/25/26 to be delivered to 1272 West Hwy 1376 East Bernstadt, KY, to Brenda Bratton.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Terrible product
- - I fed probiotic allergy and itch chews daily for 3 months.
- - Vet said it was gut-related; bald spots and red rash appeared.
- - I request full refund of $77.
Go to your bank. I've been over and over it with Petlabs.
Their product doesn't work.
My dog is bald on his back from scratching from allergies. The product is no good
I ordered the probiotic allergy and itch chews. For 3 months I fed him a chew a day .
He has gotten worse. There are bald spots where he has been scratching, red rash on his skin. He's still itching and now trying to find another solution.
The vet said it was his gut so I got the probiotic. I want a full refund of$77
Tracy Davis
- No pros
- Dog is worse with bald spots and still itching terribly
Preferred solution: Full refund
User's recommendation: Don’t buy from Petlabs
Resolved: Very, Very difficult to talk with customer service.
Company fixed the issue and I have been provided with full refund. Don't use any autoship.
My issue was resolved; I received a refund, but I want to know why I was charged in the first place.
- Decent product
- But overpriced
- Poor customer service
Preferred solution: Explanation of why I was charged.
User's recommendation: Be careful with auto ship...customer support is very poor, hard to get someone to talk to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTry to unsubscribe
I never got no help.I never got anywhere
I've reached out by email by telephone , and i've tried to unsubscribe. The company continue to take money out of my account. And send products every few months.
New York, New York
Scammers
- - Monthly deliveries occur without consent or knowledge; the ad implies a subscription.
- - You cannot reach them by phone and emails are not returned.
they out you on a monthly delivery without your consent or knowledge..look closely...they have "subscription" in their ad and charge you without consent for this worthless product my dog would not touch. You cannot reach them by phone and they never return emails on their chat site. CRIMINALS!!!buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Hard to get a hold of someone to talk to.
- - Customer questions why it's expensive and whether it's a monthly subscription.
- - Pills from the website differed from those on Amazon.
#1 Why is it so expensive? I thought I was on a monthly subscription.
I ordered from Amazon and I ordered directly from your website. When I received the pills from the website, they were different from those on Amazon.
Preferred solution: Price reduction
New York, New York
Scammed...they sell product that my dog would not eat and then charge you for automatic monthly shipping at a higher price WITHOUT YOUR CONSENT and do not respond by email or phone.
put in automatic delivery without my consent and dog would not eat product. Charged $53.48 & unable to cancel.
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
Cancellation of subscription
I did not subscribe for the product. Actually I never do because my dog is very picky. Now Im trying to return and get refunded
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
No call back? Can't reach the company about billing.
I was put on autofill and did authorize it. The company is hard to contact.
- No comment
- No comment
Preferred solution: Full refund
User's recommendation: Customer service is not available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Dissatisfied
I do not wish to continue with probiotics as my dog won't eat them. Also, they did not help with the issue she was currently having.
- Dog will not eat them
Preferred solution: Full refund
Spokane, Washington
I need to know when my next order of ProBright is being sent
I'm very stressed. I can't reach a live person to ask about when my next order of Pro Bright is being sent.
- Usually good
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
I didn't subscribe. I had this problem last time I bought for my dog.
I will not use Pet Lab again. I decide if I'm going to get continuous orders.
- Good product
- Let customers decide to be billed for product
Preferred solution: cancel subscription
User's recommendation: please make sure you dont get signed up for continous orders
Morton Grove, Illinois
Been calling and trying to get a hold of you sent an email and I have have had nobody respond to me
Received an envelope from the post office, saying the damaged condition and never received the product.
Preferred solution: Full refund
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